GRIEVANCE REDRESSAL POLICY
In the present academic world academic excellence is the most important tool for sustained academic growth. Staff and student complaints are part of the academic life of any College or academic institute. This is more so for academic institutes because they are organizations with higher expectations from the society. As a value inculcating organization, value practice and achieving conflict free environment are the prime concern of the college.
This policy document aims at minimizing instances of complaints and grievances through proper teaching –learning and administrative practices and review mechanism and prompt redressal of complaints and grievances.
The college’s policy on grievance redressal is governed by the following principles:
i. Staff and Students be treated fairly at all times
ii. Complaints are dealt with courtesy and on time
iii. Staff and Students are fully informed of avenues to escalate their complaints/grievances within the organization and their rights to alternative remedy, if they are not fully satisfied with the response of the college to their complaints.
iv. College will treat all complaints efficiently and fairly and will be seen as opportunities for improvement.
v. The College employees must work in good faith keeping in mind College’s policy and without prejudice to interest of the Staff and Students.
In order to make redressal mechanism more meaningful and effective, a structured system is built up towards such end. The system ensures that the redressal sought is just and fair and is within the given framework of rules and regulations. The policy document will be made available at all stakeholders. The concerned employees will be educated about the complaint handling process.
- The Staff and Students will have the full right to register his complaint if he is not satisfied with the services provided by the grievance redressal cell he can give his complaint in writing, orally or over telephone to the management. If complaint is not resolved within given time or if he is not satisfied with the solution provided by the cell, he will have the right to approach higher authorities for grievance redressal.
2. Internal Machinery to handle Customer complaints/ grievances
2.1 Grievance redressal system
(a) Frame work
The Grievance Redressal Committee (GRC) of College will be the authority to redress the grievance of Staff and Students on any related matters raised by them. The GRC will take decisions on the grievance of them and try to resolve the grievances. The GRC will have five members – Principal, Representative of the management, Member nominated by the Staff Common Room, Member nominated by the Administrative Staff and one of the Student Representative of the college.
The grievance redressal mechanism for faculty, staff and students is well defined and operates as follows:
- For Faculty
Faculty members bring their grievances to the notice of the President/secretary of the staff common room or Principal. The receiver of the complain inquires about the grievances and if needed brings it also to the notice of the Chairman The Grievance Redressal Committee (GRC)
The grievance is referred through the sectional heads to the concerned Administrative Officer and/or Office Superintendent or Principal.The receiver of the complain inquires about the grievances and if needed brings it also to the notice of the Chairman The Grievance Redressal Committee (GRC)
- For Students
Students refer the grievances to the Professor in charge of the different Committees or Principal or student representative of GRC.
The grievances related to the examinations are referred to the Principal or OS
The grievances related to the departmental activities are represented to the concerned Head of the Department.
In case of major grievances, students may also approach the Chairman(GRC) for necessary action
The complain can be registered by e-mail or on-line through college web site.
(c ) Meeting
The GRC will meet once a fortnight regularly and in case of need any day after the college hrs. or immediately in case of emergency to resolve the problems.
POLICY REVIEW AND APPROVAL
Management, Principal, Staff, and Student of Shri Popatlal Dhanjibhai Malaviya College, Rajkot approves this GRIEVANCES REDRESSAL POLICY ON 20TH June 2007.
Management, Principal, Staff and Students of Shri Popatlal Dhanjibhai Malaviya College of Commerce, Rajkot, responsible for this policy, will ensure a review of the policy is conducted periodically.
Academic Policy For Undergraduate Programme
This policy document reflects academic objectives of Shri Popatlal Dhanjibhai Malaviya College of Commerce, Rajkot and the strategies envisaged to achieve the same.
- Academic Objectives
The educational objectives of the undergraduates programmes of Shri Popatlal Dhanjibhai Malaviya College of Commerce are:
- To impart commerce education to develop profession skills that will prepare the students for employment in the relevant branch of commerce and industry, as against the model that just prepares them for post-graduate education.
- To develop the capability among students so that they have the ability to participate in creative, synthetic and integrative activities of the relevant field of commerce.
- To develop among students breathe of knowledge so that they have familiarity with many important areas.
- To develop among students ability to apply in depth knowledge of within the branch of commerce.
- To develop communication skills so that the students are able to express ideas clearly and persuasively, in written and oral forms.
- To develop among students the awareness of, and the competence to savvy users of information technology.
- To develop ability to design and perform experiments in the revevant discipline, and to acquire the ability to interpret and evaluate experimental results.
- To develop among students the ability to work with others, in professional and social settings.
- To create among students the curiosity, the desire and the ability to keep learning throughout life.
- To develop an understanding among students of the human, social and business context in which they will utilize their professional skills.
- To develop a global view among students so that they can appreciate diversity in the world and in intellectual pursuits.
- To develop ability to recognize and appreciate the importance of ethical standard in professionals ethics.
- The Challenges
The main challenges in designing and appropriate teaching learning programmed to achieve these objectives are:
- The spread in abilities of students:
There are students at the top end who are not sufficiently challenged if the courses are taught to include all and the low end cannot cop up with the modern concepts.
- The previous training of the students does not orient them towards commerce and professional requirements.
- Even though students joining the B. Com. Programme have learnt English as a subject or not they are admitted to the programme so many of them do not have sufficient ability to use English for communication at a level where they can be considered to have sufficient proficiency in professional communication.
- The hands of the college are tied in construction of the curriculum as the college is affiliated one.
- Strategies to Achieve the Academic Objectives
Keeping in view the objectives and the challengers, the following strategies will be adopted:
- Orientation: The teaching learning activities will be so framed that a student would be exposed to more of technology at the very beginning of the academic programme. The exposure to real life experiences and Laboratory has to be increase.
- Business Core: There is a vast business core knowledge that every commerce student must have. To meet this, the academic programme would have appropriate activities.
- Terminology Orientation: Terminology forms a very important part of commerce as a professional discipline. We intend to make terminology training an internal part of our programme. To ensure that students learn to use terminology, the training should be from the very beginning, and in as many courses as possible.
- Bridge in English Programme: The College will take up a special programme for the student admission in first year without having English as a subject at 10+2 level and will try to bridge the gap of the knowledge required to learn the English curriculum of first year.
- Diagnostic and remedial programme: The College will administer a diagnostic test to assess the student’s ability to use the terminology effectively. Those that are found lacking minimum required proficiency will be advised to join a remedial programmer by self learning modules.
- Professional Orientation: There shall be a standing committee consisting of industry professionals who will review the programmes each year and will advise on the necessary modifications in to help students acquire the professional orientation that prepares the professional orientation that prepares them for immediate employment in the relevant field.
- Breadth and Depth Requirements: The programme should be so take it covers the essentials of industry requirement in the field of commerce and industry. The students may required to select elective subjects. Electives must be arranged in streams of sub disciplines like Accountancy, Banking, statistics and Information Technology. A student must choose at least one stream of four elective.
- Information Technology: In today’s information-oriented global economy, university graduates must be good users of information technology. That is why our programmes will use information technology as an elective subject at every level.
- Experimental Methods: It is expected that the laboratory manuals will be carefully designed so that a student learns that there is an experimental methodology, that it is field independent, that it has been found reliable. The purpose of the laboratory experiments should be to teach experimental methods to develop software and to teach experimental methods to develop software and to obtain information rather than to express orally. The students also must learn the necessity of proper error analysis. A course in self learning modules, on line studies and virtual reality will be a desirable feature in future
POLICY ON THE RESPONSIBLE USE OF COLLEGE COMPUTERS AND THE INTERNET
Shri Popatlal Dhanjibhai Malaviya College of Commerce, Rajkot has invested much in computing resources over the last yen years and has encouraged the College community to use these resources creatively in their work and studies. Access to the Internet, central computers and an ever increasing number of personal computers are assets in which we may take pride. Their value is increases the more we take advantage of them. Therefore, the members of the College community are encouraged to use these resources. Using these resources in a responsible manner will protect this investment.
The College encourages and supports the use of information technology. The contents of all electronic pages published using College information systems must, however, comply with College policies, rules, and regulations, as well as local, state and national laws. Responsible use of college computers and the Internet is more than adhering to a set of dos and don’ts. When using College computer resources, everyone is held to the ethical standards established by principles commonly accepted as a guide to behavior in a community of students and teachers. The following serve only as examples of how those standards apply to specific areas of computer and network usage. They are not meant to be a comprehensive list of what may or may not be done. This policy statement does not alter any existing College policy or procedure.
Today, Relatively inexpensive devices when used in conjunction with the World Wide Web permit the copying and publishing of enormous quantities of material. These materials could include original work, public domain materials, royalty-free-license-free materials, or copyrighted materials. All electronic publications of College must follow established standards regarding the reproduction of copyrighted materials. When questions arise regarding the application of legal ruling and precedents to electronic publishing, the College community will follow the standards as formulated in the policy.
The recommendation is always to secure appropriate permission when including copyrighted or trademark material such as text, photographic images, video, or graphic illustrations, in any electronic publication.
These policies apply to all users of the College computers and network facilities, including but not limited to College students, faculty, staff, administrators and guest users.
- College Computers
Free access to the College computers is a privilege that may be revoked at any time for abusive conduct.
Responsible use of the college computer and network resources requires that you:
- Respect the copyright of all materials with respect to their incorporation into papers/assignments, software, presentations, multimedia applications and Internet servers.
- Respect the rights of others by not tampering with their accounts, passwords, programs or data.
- Use only those computer IDs and passwords for which you are intended. Do not share your computer accounts or passwords with others. Faculty, administrators and staff may request separate, “guest” computer IDs for immediate family members.
- Avoid overuse of the network or printing resources or the central computers’ processing power or disk storage.
- Avoid the use of College computing and network resources for private commercial purposes unless such arrangements have been made with the appropriate College officials
- Preserve the privacy of personal or institutional data to which you may have access.
- Choose an obscure password for system accounts and change it frequently.
- Provide for the security of computer systems and networks for which you are responsible. This includes, but is not limited to providing for prevention of unauthorized access or destruction of programs and data, and providing for adequate backups.
- Regularly delete unneeded files and E-mail from your own accounts or computer.
- Students Labs
The College student computer labs are equipped with computers primarily for the academic work of our students.
Those wishing to use student computers for constructive use are welcome to do so as long as other student computers for constructive use are welcome to do so as long as other students are not disturbed, delayed or inconvenienced. Recreational computer use not allowed.
Any student working on a class work, assignment or students project has priority in the College computer labs, and any student using a computer for correspondence, social e-mail, etc… is expected to relinquish their computer promptly in response to a request from a teacher, attendant or another student.
Students must show a valid ID card for themselves when asked to do so by lab assistants or staff. Failure to do so may result in immediate expulsion from the labs.
Loud, disruptive, intimidating or vulgar behavior will not be tolerated in the student computer labs. Threatening, intimidating or vulgar behavior toward lab assistants or other students or failure to leave the labs when so ordered by lab assistants or staff will result in the revocation of the privilege to use the College students computer labs. The main computer labs are always quiet zones.
Students may print only one copy of a document using the college printers by due permission. Students should make additional copies using a copier.
Food and drink are not permitted in the computer labs.
Use those computers designated for Internet at the internet Lab. For any other purpose only when the general-purpose lab computers are not available.
- College Network Resources and the Internet
Since Internet Lab systems are connected to the Internet it is essential for each user to recognize his/her responsibility in using these services and systems. The “Internet” is not a single network; rather, it is group of thousands of individual networks that have chosen to allow traffic to pass among them. The traffic sent out to the Internet may actually traverse several different networks before it reaches its destination. Therefore, users involved in use of the Internet must be sensitive to loads placed on other systems and participating networks.
Free access to the network is a privilege that may be revoked at any time for abusive conduct.
Such conduct includes, but is not limited to:
• using the network for any purposes that violate state or national laws;
• using the network to make unauthorized entry to other computational information communication resources;
• use of another person’s account on the computer systems;
• tampering with network cabling or routing devices;
• use of software or hardware designed to disrupt the security of the network or devices on the network or devices on the network, or to spy on the network traffic of other users;
•knowingly and intentionally engaging in any activity that spreads computer viruses to campus computers on the Internet;
•impersonating another user in the computers, networks or in E-mail or other messages;
•use of abusive or otherwise objectionable languages in either public or private messages;
•sending of messages that are likely to result in the loss of recipients’ work;
•sending of “chain letters” or lengthy unsolicited messages to lists of people;
•distribution of unsolicited advertising;
And any other applications that cause serious congestion on the campus network and interfere with the work of others.
- Disciplinary Action
Violators of College policies are subject to the normal disciplinary procedures of the College. Violations of College policies with respect to computing and network usage may result in the loss of computer and network access. Illegal are subject to prosecution by local, state or national authorities.
THE POLICY ON HIV AND AIDS
Shri Popatlal Dhanjibhai Malaviya College of Commerce, Rajkot has a framed policy on HIV and AIDS to promote the well being of her students and staff. The aims of this policy are:
- To inform, educate and maintain awareness of HIV infection and AIDS.
- To state clearly the position of the College with respect to any student or member of staff infected with HIV.
Acquired Immunodeficiency Syndrome (AIDS) is the most serious of the conditions which can be caused by the Human Immunodeficiency Virus (HIV). Most people infected with HIV are healthy but on present evidence most will ultimately develop AIDS. AIDS, HIV has caused part of the body’s immune system to stop functioning properly and these die from otherwise rate conditions because the damaged immune system cannot deal effective with them.
HIV is transmitted through infected blood and some body fluids (such as milk and genital tract fluids, including semen, vaginal fluid and menstrual blood), but not through saliva or sweat. The routes of transmission are sexual activity, injection of infected blood (including from needle-sharing by drug abusers) or from infected mother to foetus /infant. High risk sexual activities are unprotected penetrative sexual intercourse and unprotected oral sex is menstrual blood is present. In other, non-sexual, circumstances the risk of infection in negligible.
HIV transmission in normal work situation is extremely low, and there is therefore no necessity to know who may have HIV infection. Few jobs have direct contact with blood or blood products.
Point of Contact (HIV / ADIS Advisor)
The College accepts that an employee or member who is infected with HIV may not wish to reveal this information to their GP, dentist, College etc. Whilst the Collage acknowledges that there is no obligation on the part of the person to inform the College, it nevertheless recognizes the need for a Collage HIV / AIDS Counsellor to whom people can go for Counselling, The HIV / AIDS Counsellor is a point of contact form any member or employee with enquiries or worries about HIV/AIDS, and functions in complete confidence to advice the person concerned about responsible practices in respect of living or working in Collage. The Counsellor can liaise with the other College professor in charge or Principal for this matter. This should be requested by the person concerned, and give information about other sources of support outside the College.
The Counsellor/Professor In charge has an educational role to inform members and employees of the College about HIV/AIDS and will consult an appropriate the co ordinating agency (Family planning Association of India) Officer on general aspects of HIV and AIDS.
Members and staff will treat all information concerning the HIV status of individuals as strictly confidential. Disclosure may take place only on terms agreed with the person infected with HIV and informed consent must be obtained on each occasion. The Collage does not supply medical information on either its members or staff.
The College will not discriminate against HIV-infected individuals. It will treat them no differently from others in respect of accommodation, employment and special dispensation for periods of absence through ill-health.
The Collage promotes education to ensure that members and staff have a basic understanding of HIV and AIDS and know how to minimize the risk of HIV infection. Everyone should know whom to approach for accurate, sensitive and confidential advice.
The College recognizes the level of anxiety generated by inaccurate media coverage of HIV transmission at work. Highlighting existing health and safety procedures and monitoring regularly the effectiveness with which they are applied will ensure the extremely low possibility of transmission is maintained.
HIV infection and AIDS occur in all parts of the world, but certain areas, particularly sub-Saharan Africa and parts of Asia, have an especially high incidence. Unsafe sexual practices with people from these from these areas carry a greater risk of HIV infection. In these countries it may be wise to take certain medical supplies for use in emergencies.
Travel and study abroad may require HIV testing to meet the entry regulations. Members should be informed by their departments before commencing courses or research if these will involve visits to countries requiring an HIV test. If a person does not wish to be tested, the Principal will support the making of alternative arrangements.
People who are Infected with HIV
Most people who are infected with HIV are healthy and remain so for years. Many are unaware that they are infected. The availability of effective drug treatment in developed countries now makes it more important for individuals to be aware if they are infected with HIV. The College does not consider that there is any need to change employment duties, academic activities or facilities used if an individuals is aware of being infected with HIV.
Special Needs of People with AIDS
The College will support people who have AIDS. They may choose to live and work within the College since most will remain well and able to cope with the demands of employment or academic life most of the time. However, there may be periods when specialized hospital care will be necessary. The College will try to meet the specials needs of people with AIDS just as it would for those with other disabling conditions.
The College expects all members and staff to behave responsibly. Any persons who know themselves to be infected with HIV have a special obligation in this respect. In order that members and staff are aware of good practice at work, play, and during sexual contact, the College, through its HIV/AIDS Counsellor:
- Displays in the appropriate places guidelines on how to minimize the risk of infection.
- Issues information on HIV/AIDS to all members and employees.
- Can arrange regular voluntary HIV/AIDS awareness training sessions.
- Prepares an annual report to assist review of the College HIV/AIDS policy.
SOURCES OF HELP AND INFORMATION
• College HIV/AIDS Prof. In Charge Prof. Pradeep Jobanputra
• College HIV/AIDS Counsellor Jasubhai Patel (FPAL Rajkot)